Original Research Paper
A.T. Payandeh NajafAbadi; F. Atatalab; R. Rezazadeh
Abstract
Purpose: One of the most important issues faced by insurance companies is determining fair premiums. Due to the fact that the record of no loss leads to a discount in the insurance premium, we assume that the insurers present a special behavior in two points i and j. In such a way that the frequency ...
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Purpose: One of the most important issues faced by insurance companies is determining fair premiums. Due to the fact that the record of no loss leads to a discount in the insurance premium, we assume that the insurers present a special behavior in two points i and j. In such a way that the frequency of two points i and j in the observations is significantly high. The purpose of this article is to estimate the relative premium in the rate system under the accumulated Poisson models at these two points.Methodology: In this research, a Poisson distribution is used to model the desire for reward at two points i and j. The method used is an approximate method based on Bayesian methods for reliable estimators under two loss functions of squared error and Linex.Findings: The obtained numerical results indicate that if we use the Poisson models at two points, the relative premium will decrease significantly, which has a significant effect on attracting more customers. It was also shown that using the Linux loss function is a good idea to reduce the relative premium of customers.Conclusion: In a rated system, the insurance records of an insured are used to calculate the fair premium. The issue that was researched in this article is the modeling of insurers' willingness to receive discounts based on not reporting small claims.The results of this article showed: (1) if we model the phenomenon of customers' willingness to reward using Poisson models, the relative premium rate will decrease significantly; (2) The relative premium estimator under the Lionx loss function is lower than the relative premium under the error squared loss function.Considering that the reward-penalty system is based on the number of damages, it cannot be a fair system, so it is recommended to use a system that involves both the number and severity of damages in the calculations.
Original Research Paper
A. Ahmadzadeh; S. Soluki
Abstract
Objective: Identifying and prioritizing the damages of the life insurance loss management process, their causes and effects, as well as the solutions to fix them.Methodology: using the methodology (methodology) of analysis of error states and effects (FMEA)Findings: Twenty injuries have been identified ...
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Objective: Identifying and prioritizing the damages of the life insurance loss management process, their causes and effects, as well as the solutions to fix them.Methodology: using the methodology (methodology) of analysis of error states and effects (FMEA)Findings: Twenty injuries have been identified and prioritized for the life insurance loss management process, of which six injuries were the most important and influential based on the methodology used (in terms of probability of occurrence, severity of effect, and probability of discovery). These six harms are: "failure to comprehensively transfer information to customers at the time of sale", "lack of skill of insurance salesmen and neglecting the suitability of the product with the needs of customers", "imprecision of risk assessment at the time of issuance, especially in large group contracts", " Lack of detailed study of the terms of the contract by customers", "the lack of access to a reliable and one-stop source to obtain complete and comprehensive information about the contracts and the characteristics of the types of life insurance" and "the lack of correct risk assessment and the announcement of an additional rate corresponding to it." In fact, injuries originating from the sales network are in the first priority, injuries related to information defects in the second priority, injuries in the management department in the third priority, and injuries in the evaluation and payment of damages employees department in the fourth priority.According to the identified damages, solutions to fix them were also asked from the experts. Based on this, solutions were received for each of the injuries. The main solutions provided for priority damages include "giving sufficient training to sellers and creating motivation and a long-term perspective for them", "carrying out detailed risk management and requiring the presence of more than one appraiser when issuing large group contracts", "prioritizing consultation" Specialized in order to fully inform the customers", "Providing periodic feedback from the loss management department to the life insurance issuing department", "Preparing the health database of insured persons", "Compilation and periodic revision of the required internal standards", "Determining quantitative and qualitative indicators for evaluating the performance of employees Based on the limits of powers and responsibilities and the required standard training in the form of efficient and transparent measures", and "facilitating communication between insurance beneficiaries through the promotion of software systems and its timely updates", have been among the most important solutions proposed for the identified damages.Conclusion: The findings of the research show that most of the problems of loss management are due to negligence during the issuance of the insurance policy (sales network) and there is no effective feedback from the loss department to the issuing department. Therefore, not paying enough attention to correcting the expectations of customers when purchasing a product and the problems caused by misunderstandings contribute significantly to the failure of customers when damage occurs. Based on the findings related to the solutions, it seems to strengthen the internal interactions between the loss management department and the management of life insurance issuance, as well as between the line and headquarters employees, along with the promotion of training according to the needs and in line with the damage removal, as well as the development of standards for the division of duties and training. And evaluating the performance of employees based on it can play a significant role in improving the loss management of insurance companies.
Original Research Paper
J. Kabourati
Abstract
Purpose: The present research was conducted with the aim of identifying and ranking the factors affecting the use of electronic insurance policies in the insurance industry by reviewing the research literature and experts' opinions.Methodology: According to the nature of the research, the research method ...
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Purpose: The present research was conducted with the aim of identifying and ranking the factors affecting the use of electronic insurance policies in the insurance industry by reviewing the research literature and experts' opinions.Methodology: According to the nature of the research, the research method is a descriptive survey. The statistical population of this research was 10 university experts, managers and experts of three insurance companies in Bushehr city.Findings: The results showed that contextual and infrastructural factors, cultural factors, and customers' personality and attitude are more important than other dimensions. Among the following indicators: Advertisements, familiarization and informing the society about the use and benefits of electronic insurance services, legal and legal infrastructures, risk taking and existence of security were more important than other sub-indices.Conclusion: the successful use of electronic insurances, regardless of the infrastructure mentioned in the studied factors such as; Protecting people's privacy, prosecuting computer crimes, creating and strengthening authorities for credit assessment and certification, legalizing digital signatures, supporting and having experts in insurance companies, designing user-friendly profiles and insurance websites, using social networks for support and informing about the possibility not acceptable In this context, the first step is to provide a simple electronic insurance policy (such as individual and personal accident insurances, which is less complicated) and with a low cost and fee, in order to make people understand and generalize it in the entire insurance industry.
Original Research Paper
A. Asadi; M. Hedayati Biland
Abstract
Objectives: Investigating the effect of the quality of insurance services on the intention to purchase life and investment insurances, as well as investigating the mediating effect of shopping experiences in the relationship between the quality of insurance services and the intention to purchase life ...
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Objectives: Investigating the effect of the quality of insurance services on the intention to purchase life and investment insurances, as well as investigating the mediating effect of shopping experiences in the relationship between the quality of insurance services and the intention to purchase life and investment insurances.Methodology: The current research is applied research in terms of its purpose, and in terms of the method of implementation and data collection, it is considered a descriptive-correlational survey research. The studied data was collected from 217 customers of an insurance company in Khorasan-Razavi province with a simple random sampling method and with a questionnaire tool taken from the study of Caster et al. (2016), whose validity and reliability have been confirmed. In order to investigate the objectives of the research, five hypotheses have been formulated that test the relationship between the variables, and these hypotheses have been analyzed using PLS software, which is of the structural equation type.Findings: The findings of the research indicate that the quality of insurance services (before purchase and during purchase) as well as the experiences of previous purchases of customers have a significant effect on the intention to purchase insurance services. Also, customers' previous shopping experiences play a significant mediating role in the relationship between the quality of insurance services and customers' purchase intentions.Conclusion: The results of the research show that the quality of the provided insurance services can create a positive experience in the minds of customers and these experiences influence the purchase intention of customers. Therefore, based on the findings, managers and decision makers of the insurance industry should provide more suitable insurance services and insurance policies with more diverse features that increase the motivation of customers to buy.
Original Research Paper
A. Khoroushi; H. Rahimi; A. Ghasemi Hamed; J. Maleki
Abstract
Purpose: This article seeks to review the policyholder's commitment to "disclosure", which is his most fundamental commitment, and this commitment is stipulated in Iran's insurance law and the commercial insurance bill, and finally make suggestions for improvement. The insurance law and attention to ...
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Purpose: This article seeks to review the policyholder's commitment to "disclosure", which is his most fundamental commitment, and this commitment is stipulated in Iran's insurance law and the commercial insurance bill, and finally make suggestions for improvement. The insurance law and attention to this issue in the "Commercial Insurance Bill" should be emphasized.Method: The method used in this research is the descriptive-analytical method using library tools.Findings: Today, the obligation to disclose on the part of the insured has lost its basic foundations and needs to be "amended" or repealed. In order to adjust this obligation, "commitment to fair presentation" can be proposed. "The second method" can also be provided to fulfill the obligation to disclose, and it consists of providing sufficient information from the policyholder to the insurer to draw his attention to important issues, so that if the insurer deems it necessary, he will seek more information. And the insurer is not able to easily resort to the non-disclosure defense against the insured.Conclusion: In Iranian insurance law, the policyholder's obligation to disclose, which is stipulated in the insurance law of 1316, is similar to the obligation to disclose in the English law of 1906. Today, this commitment no longer has the justification it had at the time of the adoption of those laws. Therefore, it is necessary to anticipate and pay attention to this issue in the "Commercial Insurance Bill" which has been submitted to the Islamic Council of Iran to replace Iran's insurance law, and replace it with a more appropriate commitment such as the commitment to fair introduction.
Original Research Paper
A. Ghesmati Tabrizi; S. Tajour
Abstract
Purpose: The present article seeks to explain the state of Iran's insurance law and its developments in the field of proxy in traffic accidents, and taking into account the problems of insurance companies and the Bodily Damage Fund in recovery of damages, it shows that proxy in traffic accidents is not ...
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Purpose: The present article seeks to explain the state of Iran's insurance law and its developments in the field of proxy in traffic accidents, and taking into account the problems of insurance companies and the Bodily Damage Fund in recovery of damages, it shows that proxy in traffic accidents is not implemented in principle.Methodology: The current research is a comparative study that was compiled using the library method and referring to legal texts and related sources.Findings: Disadvantages and difficulties of subrogation in the "Compulsory insurance law for damages caused to third parties due to accidents caused by vehicles" make it possible to achieve the desired results of subrogation and the amount of recovery of damages is negligible. On the other hand, due to the lack of timely and complete recovery of damages, we cannot expect the ideal deterrence from the succession lawsuit in the mentioned incidents. Also, this lawsuit is not only not considered an effective source of financing for insurances and the bodily injury fund, but sometimes it also does not bring economic benefits. Despite the identification of the deputy official, the legislator has not considered an effective implementation guarantee for the recovery of damages.Conclusion: Succession litigation should not be completely eliminated, but by reforming the vice-official method and arranging administrative succession and non-judicial measures, costs can be reduced and the fulfillment of the desired functions of succession can be left to institutions that are more suitable for this purpose.
