Document Type : Original Research Paper

Authors

• S. Safari ¹
• S. Moradi Doliskani ²
• H. Reisi Ghorban Abadi ²

¹ Department of Industrial Management, Faculty of Humanities, Shahed University, Tehran, Iran

² Department of Business-Financial Management, Faculty of Humanities, Shahed University, Tehran, Iran

Abstract

In this research, to evaluate the performance of insurance companies by reviewing the literature and the background of the research, the effective performance evaluation criteria were identified and then through the opinions of experts, 16 important criteria were screened and based on the classification of the Professional Association of the Central Insurance of Iran in one of the 4 categories of operational, financial, ability Fulfillment of obligations, and customer orientation and customer access to services were included. In the next step, the Dimatel method was used to determine the relationships between the criteria, and among the clusters, the operational cluster was identified as the main cause, and then, using the network analysis process, the weight of each factor was calculated. Considering that in most of the past researches, the rating of insurance companies has been done based on the opinion of experts and their subjective perception, the accuracy and validity of the analyzes and as a result the rating of the companies' performance are incompatible with real data in some cases. In order to overcome this problem, quantitative indicators obtained from the research process and real information of statistical yearbooks have been used to rank insurance companies. The results of the analysis determined the companies with the best performance among the 21 active companies in 2011 and 2012.

Keywords

• Performance measurement
• Ranking
• Insurance Companies
• Multiple Criteria Decision Making