Document Type : Original Research Paper
Authors
Department of Management, Allameh Tabatabai University, Tehran, Iran
Abstract
The purpose of the current research is to analyze the gap between the existing and the desired in the training process in insurance companies "A", "B", "C" and "D" and to provide a suitable model. The statistical population includes all employees participating in in-service training courses in the discussed companies in 2018, and a sample of 305 people was selected using the relative random sampling method. The research method in this study is descriptive-survey and a researcher-made questionnaire was used to collect data. The reliability of the questionnaire was also obtained using Cronbach's alpha coefficient, 0.93. In addition to descriptive statistics, inferential statistics (Kolmogorov-Smirnov test, one-sample t test, analysis of variance and Pearson's correlation coefficients) have been used to investigate the research hypotheses. The results of the research show at a significance level of 0.05: There is a difference between the current and desired conditions of all four components of the training process in 4 insurance companies. Also, there is a difference between the current and desired state of the training process in 4 insurance companies. Insurance company "C" has the best status in the training process, and insurance companies "D", "B", and "A" are placed in the next categories, respectively. In order to provide a suitable model, after studying, examining and comparing various models of the training process, the ISO 10015 model was finally determined as the recommended model.
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