Document Type : Original Research Paper

Authors

• S. Meskinnavaz ¹
• M. Ghorbani ²
• S.A. Nilipour Tabatabaei ³
• H.A. Niroomand ⁴

¹ Department of Human Resource Management, School of Human Resource Management, Shakhes Pazhouh Research Institute, Tehran, Iran

² Department of Management, School of Management, Islamic Azad University, Mashhad Branch, Iran

³ Department of Industrial Engineering, Malek Ashtar University of Technology, Tehran, Iran

⁴ Department of Statistics, Faculty of Mathematical Sciences, Ferdowsi University of Mashhad, Iran

Abstract

The main goal of this research is to identify indicators and components that influence the empowerment of managers of insurance sales agencies and explain these factors in the form of a model. In this study, both quantitative and qualitative approaches were used in a combined exploratory method to compile and present the final model. For this purpose, first by conducting theoretical studies, the primary components and indicators related to the concept of empowerment were collected and determined so that the final agreement of the expert group on each of them was obtained through the modified Delphi method and Kendall's coefficient of agreement. The validity and reliability of the proposed model was determined by factor analysis and Cronbach's alpha. The results of the present study showed that the final model of empowerment of managers of insurance sales agencies consists of five components, which are: feeling effective, self-confidence, competence, self-efficacy, and meaningfulness. The structural equations showed that at the 95% confidence level, the two components of feeling effective and self-confidence are most related to the category of empowerment in the insurance industry. Therefore, insurance agencies can move towards empowerment through creating a sense of effectiveness, self-confidence, competence, self-efficacy, and meaningfulness in facing continuous changes. Also, efforts should be made to promote the sense of effectiveness in these agencies in order to create and maintain the capabilities of managers.

Keywords

• Empowerment
• Human Resource Management
• Insurance Industry
• Sense of Effectiveness