Drivers and inhibitors of knowledge management in Iran's insurance industry

Refoua, S.

doi:10.22056/ijir.2024.04.02

Document Type : Original Research Paper

Author

S. Refoua

Department of Library, scientific documents and publications, Iranian Insurance Research Center, Tehran, Iran

https://doi.org/10.22056/ijir.2024.04.02

Abstract

BACKGROUND AND OBJECTIVES: Insurance industry is a knowledge-based industry by nature. Therefore, knowledge management strategy can be considered a factor for the success of insurance companies. Considering the importance of this issue, knowing its drivers and inhibitors in insurance will play an essential role in the successful implementation of knowledge management in insurance companies. Accordingly, the main goal of the research is to identify the driving and inhibiting factors of the implementation of knowledge management in insurance industry.
METHODS: The current research is developmental-applied in terms of its purpose and is categorized as a qualitative research. The data collection tool was in-depth interviews and a purposive sampling method with a theoretical approach. In this research, semi-structured interviews were conducted with 15 executive and operational managers of insurance companies. A qualitative data analysis was done using the thematic analysis method.
FINDINGS: In this research, 155 codes were identified in two main groups of drivers and inhibitors. These codes are in 17 driving themes, including improving organizational relationships and interactions, improving organizational atmosphere, creating and promoting knowledge culture, redesigning organizational structure, developing knowledge behaviors of the organization, databases, software and hardware infrastructure supporting knowledge management, general competence of human resources, specialized competence and professional, merit selection and retention of human resources, job and worker suitability, motivational and incentive policies, management insight and thinking, management approach to knowledge, on-the-job training based on job requirements, development of effective training, update training, knowledge evaluation, career advancement, pillars were placed in insurance industry. 45 codes were also categorized into 7 inhibiting themes, including human, job, knowledge-related, managerial, appointment, institutional, political, and economic factors.
CONCLUSION: The results of this research can be used as a model for the implementation of knowledge management in insurance industry, and based on that, insurance companies can strengthen the drivers and weaken the inhibitors for this purose.

Keywords

Main Subjects

Industrial organization of insurance markets

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Iranian Journal of Insurance Research

Drivers and inhibitors of knowledge management in Iran's insurance industry

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Volume 13, Issue 4 - Serial Number 50
August 2024
Pages 299-312

Drivers and inhibitors of knowledge management in Iran's insurance industry

References

References

Letters to Editor

Send comment about this article

Volume 13, Issue 4 - Serial Number 50August 2024Pages 299-312

Volume 13, Issue 4 - Serial Number 50
August 2024
Pages 299-312